Details Hidden Product design leader transforming complex problems into impactful experiences for users and business
I bring deep customer research, strategy, interaction design, service design, and platform expertise to deliver experience solutions across digital channels.
Leadership in practice
Outcomes over output.
I connect customer insights, product goals, and execution rigor to find where user and business outcomes overlap—and create the conditions for teams to make impact.
14+Years designing digital products and strategy
40+Designers coached and managed
$62M+Business value impact by launched work (in last 5 years)
20+Line of business product strategies influenced
Selected work
Design leadership and cross-functional partnership in action
Strategy, systems thinking, and hands-on product craft across multi-user, credit card servicing, and associate facing experiences.
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Establishing a new agent servicing channel
AI-powered Web and Native Mobile Customer and Agent-facing chat experience
View case study
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